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Place Call using different CSQ

Hello All,

does anyone has a sample scirpt showing how to move place call to a different csq

Currently:    caller -->  admin csq  --> no agent avail -->  queued --> option to call back --> record msg --> Place call

I would like to place call to get agents in the callout csq.

 

thank s

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hi Derrick, Support forum

Hi Derrick,

 

Support forum does not allow us to upload .exe/.aef file .So I uploaded doc file which explain the script flow

If you want test script then unicast me your email ID i will forward it to you .

 

Regards

Ravi

1 REPLY
Cisco Employee

Hi Derrick, Support forum

Hi Derrick,

 

Support forum does not allow us to upload .exe/.aef file .So I uploaded doc file which explain the script flow

If you want test script then unicast me your email ID i will forward it to you .

 

Regards

Ravi

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