Place new outbound call from CAD when already on an ACD call
I need agents to place an outbound call from UCCx CAD when they are already in an ACD calls. I can only get it working if they star a transfer or conference.
The dial pad button is grayed out when on ACD call. They need to plac an outbound to an expert on 90% of the calls. The call is never transferred or conferenced.
Any ideas on how to do this without initiating a conference/transfer and canceling it
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.