I am configuring agent greeting in a lab environment and to this point, I have been unable to get this process to work. Using CCE 9.0 with an IP Communicator with Built-In-Bridge enabled.
Record agent greeting works just fine. We can record and review the agent greetings. We are able to locate the agent greeting in the media server and using our browser we can get execute the agent greeting. When we execute the ICM script to play the agent greeting we see it successfully pass through the ICM node of Set Variable for AgentGreetingType. We have a dialed number defined for call manager to PlayAgentGreeting. In our ICM script we can see the calls successfully execute the PlayAgentGreeting DN and Script execute successfully and exit the PM microapp.
We are now at a loss of where to start to finalize this process. Looking in the Dumplog for our CM PIM we see the following output.
I am no expert but this looks like agent greeting was successful however, we are not able to hear the media file.
12:11:50:469 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: 1 CustID: 1
12:11:50:469 PG1A-pim1 Trace: CSTA ROUTE REQUEST, TelephonyDriver::RequestPostRoute: by PIM for the DNP SENT TO OPC
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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