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Play Agent Greeting

I am configuring agent greeting in a lab environment and to this point, I have been unable to get this process to work.  Using CCE 9.0 with an IP Communicator with Built-In-Bridge enabled.

Record agent greeting works just fine.  We can record and review the agent greetings.  We are able to locate the agent greeting in the media server and using our browser we can get execute the agent greeting.  When we execute the ICM script to play the agent greeting we see it successfully pass through the ICM node of Set Variable for AgentGreetingType.  We have a dialed number defined for call manager to PlayAgentGreeting.  In our ICM script we can see the calls successfully execute the PlayAgentGreeting DN and Script execute successfully and exit the PM microapp. 

We are now at a loss of where to start to finalize this process.  Looking in the Dumplog for our CM PIM we see the following output.

I am no expert but this looks like agent greeting was successful however, we are not able to hear the media file.

12:11:50:469 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: 1 CustID: 1

12:11:50:469 PG1A-pim1 Trace: CSTA ROUTE REQUEST, TelephonyDriver::RequestPostRoute: by PIM for the DNP SENT TO OPC

CallID            = 2130706482  DeviceID = 7591  DeviceType = Static

RoutingCrossRefID = 65584

CurrentRoute      = PlayAgentGreeting

CallingDevice            = 7591

RequestType       = 59

AG                = 1

CustomerID        = 1

PreferredASTID    = 5048

12:11:50:471 PG1A-pim1 Trace: ProcessCSTARouteSelect: crossRefID=65584, RTRCallKey=150783.231, label 8888888888179 callID=2130706482

12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::SendMediaStreamRequest - AgentCallID=33567498, AgentCallConnectionDeviceID=7591,AgentCallConnectionDeviceIDType=0, InvokeID=100603

12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::ProcessCSTARouteSelect: Agent Greeting Service, Route End SENT TO OPC

12:11:50:471 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared:

CallID     = 2130706482 DeviceID =   DeviceType = Static           LocalState = NONE

Cause      = EC_NONE

12:11:51:129 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000

12:11:51:154 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000

12:11:51:156 PG1A-pim1 Trace: addMediaStreamConf:  InvokeID=100603

12:11:51:156 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=0

12:11:51:156 PG1A-pim1 Trace: RecvCallAgentGreetingEventMsg: AG Greeting Start delay is 686 MS for CallID 33567498

12:11:51:156 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC

CallID = 33567498  DeviceID = 7591  DeviceType = Static

EventCode = EC_AGENT_GREETING_STARTED GreetingType = 1 PeripheralErrorCode=0x0(0)

12:11:56:917 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=1

12:11:56:917 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC

CallID = 33567498  DeviceID = 7591  DeviceType = Static

EventCode = EC_AGENT_GREETING_DONE GreetingType = 1 PeripheralErrorCode=0x0(0)

12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, UniqueID=000000000000330A02C7D4D700000000

12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, UniqueID=000000000000330A02C7D4D700000000

12:12:00:103 PG1A-pim1 Trace: ConnectionCleared: CID=33567498 ConnDevID=7591/0 ReleasingDev=7591/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000 DevTgDevStr=7591

12:12:00:103 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC

CallID          = 33567498  DeviceID = 7591  DeviceType = Static

ReleasingDevice = 7591

LocalState      = NONE

Cause           = EC_NONE

12:12:00:103 PG1A-pim1 Trace: CallCleared: CID=33567498 ConnDevID=/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000 

12:12:00:103 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared: SENT TO OPC

CallID     = 33567498 DeviceID =   DeviceType = Static           LocalState = NONE

Cause      = EC_NONE

12:13:30:857 PG1A-pim1 Trace: ConfigureRoutingClient - PID=5000 RID=5000 Timeout=1500 Late=500 Limit=10 ConfigStr=

12:13:30:857 PG1A-pim1 Trace: DeskLinkPeripheral::ProcessRCConfig() RCTimoutThreshold=0

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