I am editing a script and I have found that a prompt is not playing if the caller is queue. But it does play if an agent is available and "Ready" when the call comes in.
Below is a screenshot of the script. The prompt that is not playing if the call was queued is the "RecordingPrompt". During reactive debugging, it appears to be playing the prompt, but I do not hear it on the phone. Is there an Unhold step or some other step that I am missing so that the caller hears this prompt, even after the go through the queue?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...