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Play prompt to user including the AgentID

Hi all,

I don't know how to add the steps in the CRS Editor to collect the AgentID which will answer the call, then play the generated prompt to the caller.

Do you have the example crs script includes the action that tell caller AgentID in the prompt?

Thanks very much.

1 REPLY
Bronze

Re: Play prompt to user including the AgentID

The string variable RouteSelectAgent Stores the agent identifier that is received from the Unified ICME system. RouteSelectAgent is returned by the Request Route step and passed to the Get User step.

Check the URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/programming/script_devp/gs_with_scripts/crs501gs.pdf

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