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Playing a prompt while another process is running in the background

I'm running ICM 6 with IP IVR Queue Manager 3.5.

I've built a couple of scripts that take input from callers and then uses the input to query a database.  Sometimes it takes a few seconds to return with a response so I want to play music or a prompt while it retrieves the data.

Is this possible with Queue Manager?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: Playing a prompt while another process is running in the bac

I haven't used anything earlier than 4.0 so I'm unsure of any idiosyncrasies between that and 4.0 but I assume this would still be possible so what I'd do is just place the call on hold before you do the DB dip and then after it's done take the call off hold and do whatever treatment you need to.

Cheers,

Nathan

3 REPLIES
Bronze

Re: Playing a prompt while another process is running in the bac

I haven't used anything earlier than 4.0 so I'm unsure of any idiosyncrasies between that and 4.0 but I assume this would still be possible so what I'd do is just place the call on hold before you do the DB dip and then after it's done take the call off hold and do whatever treatment you need to.

Cheers,

Nathan

Re: Playing a prompt while another process is running in the bac

Nathan, 

You are correct.

Tanner Ezell www.ctilogic.com
New Member

Re: Playing a prompt while another process is running in the bac

I guess somtimes the simplest solution is the right solution.

thank you

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