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Playing IVR default message if no selection made ICM Script

Hi,

We are working on ICM 5.0 and we need to play IVR message if there is no selection made at the IVR prompt for language selection. The default message, you have not made any selection should be played.

Can anyone let us know if any microapp variable needs to be set or Network VRU should be enabled to achieve this. We are using a media server and have put all the files at the same location.

Since the message is from IVR (we are using ISN 2.1) the default message should be played.

Kindly revert back with answers and thankyou in advance.

Regards

Dayanand Naik.

1 REPLY

Re: Playing IVR default message if no selection made ICM Script

What is the configuration of the microapp that you're playing?  Include a screenshot if possible.

david

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