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Bronze

Playing prompt to agent

Hi Team

I would like to know if anybody has example of a script that will play a prompt to the agent prior to a call being transferred.

Idea being to announce to the agent the CSQ value.

I know this can be displayed on the phone, but we have an example where the agent is sometimes away from the desk and answers the calls using a remote headset - they cannot always see the phone or computer.

Any help on this appreciated.

Thanks

LP

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: Playing prompt to agent

I'm not a UCCX expert but this question has been asked and answered recently. Something to do with not checking the "Connect" box (which is the default) in the "Select Resource" step allows you to interpose a prompt before adding a "Connect" step.

Make a search here - you should find it - posted within the last couple of months.

Regards,

Geoff

2 REPLIES
Green

Re: Playing prompt to agent

I'm not a UCCX expert but this question has been asked and answered recently. Something to do with not checking the "Connect" box (which is the default) in the "Select Resource" step allows you to interpose a prompt before adding a "Connect" step.

Make a search here - you should find it - posted within the last couple of months.

Regards,

Geoff

Bronze

Re: Playing prompt to agent

Thanks Geoff

I searched a bit harder and found a solution.

Not the greatest way to do it, but I think it will suffice.

For others, basically select an agent, get the phone number, place a call and play a prompt. Then hang up (disconnect) and connect the original call through.

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