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Playing prompts longer than 2 minutes in an IVR script

I have a prompt setup to play a wav file that is longer than 2 minutes. When it reaches 2 minutes it dumps the call. When I use a wav file under 2 minutes everything is fine. Is this a limitation someone else has run into? I have not found information on the required prompt format other than use the ulaw ccitt standard.

Thanks

Bruce

3 REPLIES

Re: Playing prompts longer than 2 minutes in an IVR script

No issues whatsoever. I have used much longer wav files. Are you using IPCCX or IPCCEnterprise. If you are using IPCCE, check your Network VRU script configuration - the timeout value. It is possible that your script is set to timeout after 2 minutes.

If you are using IPCCX, I have not experienced any issues with playing long wav files.

New Member

Re: Playing prompts longer than 2 minutes in an IVR script

Sanjeev,

Thanks for the suggestion, but that did not help. I bumped the timer up to 360 and it still dumped the call at exactly 120 seconds.

Bruce

New Member

Re: Playing prompts longer than 2 minutes in an IVR script

Sanjeev,

You were correct! I was setting it on the wrong script like a idiot.

Thanks again for the help

Bruce

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