Playing prompts longer than 2 minutes in an IVR script
I have a prompt setup to play a wav file that is longer than 2 minutes. When it reaches 2 minutes it dumps the call. When I use a wav file under 2 minutes everything is fine. Is this a limitation someone else has run into? I have not found information on the required prompt format other than use the ulaw ccitt standard.
Re: Playing prompts longer than 2 minutes in an IVR script
No issues whatsoever. I have used much longer wav files. Are you using IPCCX or IPCCEnterprise. If you are using IPCCE, check your Network VRU script configuration - the timeout value. It is possible that your script is set to timeout after 2 minutes.
If you are using IPCCX, I have not experienced any issues with playing long wav files.
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