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New Member

Please help: CTI-RP wont register!!!!!


Im having an issue with a new CTI-RP.

I have CCM4.0 , IPCC Enterprise 6.0.

I did the following:

- created a new Route Point (with the same config as other existing CTI-RP)

- added a directory number.

- associated the CTI-RP with the JTAPI user.

But it still shows Registration:unknown.

On ICM side i already configured the dialed number/associated Calltype, script.

I did the following to fix it but nothing helped:

1- deleted and recreated the CTI-RP

2 Dialed the CTI-RP DN and checked "router log viewer" on ICM but it didnt show anything, so the problem is on Callmanager side.

Can someone help????

  • Contact Center

Re: Please help: CTI-RP wont register!!!!!

Are you associating the RP to the right JTAPI User - the "pguser" guy, not some other jtapi user?

New Member

Re: Please help: CTI-RP wont register!!!!!

yes i did!!!!

i do have other CTI-RP registred with that JTAPI user and all is working fine, just this new one dont!!!.

Re: Please help: CTI-RP wont register!!!!!

Do this AFTER HOURS. Reset the CTI Manager service on the CM subscriber that the PG is pointing to. That should fix the issue.

New Member

Re: Please help: CTI-RP wont register!!!!!

That s it. restarted CTI Callmanager and it works now.


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