Due to limitations on CRS I have had to create a web page that pulls multiple records from a table and then emails them.
I have searched all cisco and non cisco documentation and cannot find a method to just simply open or launch this web page, no other tasks are required I just need a step in the script to launch this url, can any provide any suggestions?
When you say "due to the limitations" of CRS, it may be a licensing issue. If you have Express, then you may have to have Premium in order to have the HTTP Contact steps. I'm not 100% sure. We are not licensed for Express. We are licensed for the IP-IVR only (version 3.5.3) since we have IPCC Enterprise. The licensing for IVR only allows you to have the email, http, and database steps.
Have you tried using the "HTTP Redirect" step? It can be found within the Palette Pane of CRA editor under HTTP Contact. I've never used it before, but at first glance, it appears to allow a script to redirect to an HTTP trigger within CRS.
We are looking at using HTTP triggers for notification of on call staff. We've played with it a little and it seems promising. We've successfully tested typing a message in a web page and submitting it to the HTTP Trigger. The script has parameters mapped to the message that was typed and will call a phone to do Text to Speech. In other words, the script is pulling values from that web page and populating variables. We could easily have the script email the values. Our goal is to have the monitoring software populate the web page when it sees servers crying for help, then submit it to the HTTP trigger to send out the notifications of what is wrong.
In a nut shell, I believe CRS will do what you need assuming you have the necessary licensing. If you need scripting help, let me know. My coworker is the one that figured out the HTTP trigger stuff. Like you, she couldn't find much of anything on this topic and had to do it on her own. I'm learning from her. :)
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