Plz explain UCCX seat licence, port count, max logged in, system max
I have UCCX - IVR ports 140 ( 2 servers in HA , 70 ports each) ; 70 Premium seats.
At one point I thought cisco stated I could have 140 agents / supervisors logged in concurrently due to the HA server port count. But reading other forum discussions I think I may have misunderstood. My question is how many concurrent agents can I have logged in at one time with the known information stated above ?
With UCCX you purchase agent seats, for Premium edition you get 2 IVR ports for each agent seat. If you are licensed for 70 agents you are entitled to 140 IVR ports on EACH server. HA is a separate license item and allows you to duplicate the ports on the HA server since only one server is active at a time.
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