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Community Member

plz help (script)

hi

i'm building an ipccx script, and stuck in one step, this is a brief description on this step:

i want to prompt the caller to enter some digits and i want these digits to appear on the CAD desktop once the caller is connected to this agent...

i don't know what step can do this? i tried the get/set contact info, but no thing appeared on CAD

please guide me how this step can be done?

thanks

3 REPLIES
Community Member

Re: plz help (script)

Hi,

You have to use the following steps:

-get digit string : to have the digits collected

-set enterprise call info : enterprise data can be passed to the CAD

Regards

Community Member

Re: plz help (script)

you can use ECC variables within set enterprise call info to pass caller entered digits to the CAD

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