Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Poor voice quality on some extentions

Hi guys,

Two days ago and yesterday,I got a an issue that I've not been able to understand. At night when the call volume to our contact center is suppose to be less, some logged on agents get poor voice quality calls coming in at particular extensions.They are like 10 of them.

What could be the possible cause of this? It has happened for two nights and I don't want it happening tonight as well.

5 REPLIES
Green

Re: Poor voice quality on some extentions

When an agent gets a poor quality call, press the "i" button on the IP phone twice in rapid succession to check the codec and generate the quality report.

Regards,

Geoff

New Member

Re: Poor voice quality on some extentions

Hey,

Thanks for that info.I'll do that if the problem re-occurs

New Member

Re: Poor voice quality on some extentions

Also, check to to see if your nightly backup is saturating the bandwidth on any of your links.

New Member

Re: Poor voice quality on some extentions

My IP phones don't have an 'i' button. I'm using cisco 7940s

New Member

Re: Poor voice quality on some extentions

Hi,

There's a twist to the story.It turns out that certain number of agents keep having this problem and this is regardless of the phone or PC they roam to. They keep getting these voice distortions when on a call with a customer.

Any ideas from this angle?

162
Views
0
Helpful
5
Replies
CreatePlease login to create content