if you're using enterprise (we are using 7.1.5) this is what we do: Set a variable in the ICM script (again, in ours: skillgroup_xxx.routercallsqnow+1) and then in IVR we use a script, using Get Enterprise call info (the variable we set), we create a generated prompt number (with position) and the create a container prompt which concatenates our "you are caller number...XX"
we play that prompt, and then we return back to the ICM call flow.
If you're using IPCCX... then I"m not quite sure where you get the place in queue, but I imagine playing it back would be similiar to above....
Actually I need to know position of the call in the queue without need to prompt, I need this number (position in the queue) to use it for other purposes, it is enough for me just to know that now this call in position 1 or 2 or 3 of the queue as a data without hearing a prompt.
The question about ur suggested solution are:
1) It is not possible to find the position of the call in the queue from the DB?
2) If u r sending to the queue, then u increase the skillgroup_xxx.routercallsqnow by 1, so does that mean if the call existed the queue (because if call disconnected or if agent is available) then u decrease the skillgroup_xxx.routercallsqnow by 1?
3) If u need to decrease the skillgroup_xxx.routercallsqnow by 1 if the call disconnected while it was in the queue, then how u can notice that call disconnected and the queue free by one call, where in the scripts u can know that now call disconnected to reduce the variable skillgroup_xxx.routercallsqnow by 1?
4) If one agent become available and the call moved from the queue, then u decrease the skillgroup_xxx.routercallsqnow by 1 also?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...