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New Member

Possible for two people to monitor (listen) to agent calls from same pc

Hello,

CUCCX 5.0

I have a request to allow two supervisors to sit in the same room and from the same pc listen/monitor agent calls for audit reasons. Currently each supervisor uses a USB headset for this function. We tried plugging in two headsets but it does not work. Is this possible? Can the call be monitored over speakers?

2 REPLIES
VIP Super Bronze

Re: Possible for two people to monitor (listen) to agent calls f

CSD is just using the default Windows sound device. Feel free to try/use anything you want.

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New Member

Re: Possible for two people to monitor (listen) to agent calls f

not sure about the two usb's. but they make a y connector for the h/s for applications like this.

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