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possible to play audio while fetching data in CVP Call Studio?

Hi, CVP 8.5. We have an action element that fetches account data from a backend. The customer would like to play some audio while this operation is going on, to better indicate to the caller that things are working as they should. Is this possible to do?

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possible to play audio while fetching data in CVP Call Studio?

Yes, you need to add a "fetchaudio" property to a voice element placed immediately before your long running action. Details here: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/2641915

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