Customer wants to prompt callers to opt-in for a post-call survey. When the call with an agent completes they want the call (based on the opt-in response) to route to an IVR to take the survey. Is this possible?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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