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New Member

Post Call Survey - UCCX 8.6+

Hello,

I just bumped an old thread,  should have started a new one instead.  Has anyone used post call survey solution integrated with UCCX?  I would prefer not to write our own script,  do bunch of work on the database and reporting.  Preference would be to tie with a solution out there where calls can be redirected for the surveys and that third party can report back.   Below is a product that was mentioned on an old IPCC 4.5 thread.    

http://www.verint.com/solutions/enterprise-workforce-optimization/products/enterprise-feedback-management/post-call-surveys/index

Does anyone have any experience with these guys?  Thanks               

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New Member

Did you ever go any further

Did you ever go any further with this as I have the same problem right now?

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