Post Call Surveys Scripting ICD/IPCC 3.1(2) and Qfiniti eTalk
I would like to put in place a script taht would place the caller into a post call survey without any interaction from the agent so don't have an option of transfering only "good" calls to the survey. I know in other systems (ayaya, nortel, etc) this can be done.
Right now I can setup an extension, RP/CTI to forward the calls to the posr call survey server. I just need to know how it can be done in the script where as it is sent after the agent is finished with the customer.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.