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Posting the SessionID in CAD when agent places an outbound call

Hi,

I have created a script that shows the session id for all inbound calls. I am wondering if there's a way to show the session ID when an agent places a non-ACD call?

I am using UCCX.

Thanks!

Len

2 REPLIES
New Member

Re: Posting the SessionID in CAD when agent places an outbound c

Hey Len,

I've been looking for getting sessionID displayed on CAD for inbound calls. Could you please share your idea on how to script it? That would be greatly appreciated.

Thanks.

Kevin

New Member

Re: Posting the SessionID in CAD when agent places an outbound c

Hi,

1. Create a Variable session_Object of type Session and sessionID of type Long

2. Use Get Contact Info Step, this step writes session info to the "session_Object" Session Variable

3. Use Get Session Info, this step is used to write the session identifier to the "sessionID" long variable. Convert the long datatype to string.

4. Send the string value to enterprise data window using SetEnterprise step

5. Place SetEnterprise step under Select Resource Step --- >> Selected branch, then use Connect step to connect the call to an agent.

Hope this works for you.

Len

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