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Powerful Real-time reporting system for IPCC Express

I am looking for a comprehensive Real time graphical reporting system reflecting all call center activities at a glance

Any advice ?

Regards

Mohamed

2 REPLIES
Bronze

Re: Powerful Real-time reporting system for IPCC Express

Do a search for "Wallboard" on this forum and you'll see some hits for a basic but free solution. These are ASP or CGI scripts that use SQL queries to view Queue and Agent status.

For something more robust, might want to try getting in touch with Metronome (http://www.metronome.net)

Silver

Re: Powerful Real-time reporting system for IPCC Express

Hi,

If you look into this thread you will find how to get the free of charge one I developed.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddd3377

If needed, you can let me know by private email what you want to display and I can see if I can fit this into the new version.

HTH,

Leo

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