Precision Queue Interval All Fields report can only produce 14 days historical data
I have PCCE 9.0.4. It only had internal database. There is no external database for HDS.
I configured Precision Queue for incoming call agents. When I produce report using "Precision Queue Interval All Fields (PQIAF)" provided by Cisco Stock Report, I can only find 14 days historical data. Referring to PCCE Product Specification doc, internal logger should provide 400 days historical data for PQIAF report.
When I open the report definition, PQIAF is pointing to 3 tables: Router_Queue_Interval, Skill_Group_Interval and Precision_Queue. I found the Router_Queue_Interval only stored 14 days data. Is it normal?
Have anyone found the same problem when PCCE only used internal database?
The logger database for Enterprise only holds 14 days by default. As part of the PCCE install you should have edited the retention period to 400 days. It looks like you missed changing the Router_Queue_Interval table to 400 days.
You need to edit the logger setup. See this link for setting the retention period
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