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Predictive Reporting on Outbound

Chad Stachowicz
Level 6
Level 6

‎07-19-2012 06:40 AM - edited ‎03-14-2019 10:14 AM

So yesterday we changed from Progressive to Predictive with a Max of 3 lines, but I can't find any reporting to tell me how many lines the predictive Dialer was actually calling at any one point in the day (They are saying it never changed from 1 line after I change from Progressive to Predictive)

How can I report / Query / Tell / Figure out anything related to how many lines the dialer is dialing in Predictive Mode either currently or in the past.

Thanks,

Chad                  

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Edward Umansky
Level 4
Level 4

‎07-19-2012 11:05 AM

For a real-time view, procmon to the dialer process and run the dumpalloc command. Examples on how to use it are in the outbound guide.

For historical, you'll have to look through dialer logs, they should have periodic output similar to dumpalloc.

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