Good afternoon, Has anyone come accross a step by step for integrating presence and ccx 7? I am having some difficulty, getting an error connecting to the chat service when the CAD launches. I think I need clarification on what exactly is required, what and where the app users need to be created or referenced and what roles the require.
I just posted on another thread of the same topic.
The easiest thing to do is get CUPC working with the agent's credentials. Once that is working, you know that the CUPS piece is right. The document supplied previously shows the very limited CAD configuration that is required. This should go fine once you get CUPC working with the agent's information. CDA is pretty good about throwing errors should a piece in there be misconfigured. So, if you get Transaction Successful and you still have issues, its most likely on the CAD side.
Keep in mind that CUPC is not the same as CAD and there are important differences:
1. You need to add an Inbound ACL to the CUPS server to allow connections from the CAD PCs as CAD does not support Message Digest as CUPC does. This is CSCtb50109.
2. CAD does not escape special characters in the password, so use a password without special characters. This is
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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months, and back again in the fall, in order to make b...