I have script where I have the caller input an ID# and I would like to present that entered number to the Agent via a screen prompt. I have not been able to find any Doc on how this should be done. Can anyone point me in the right direction.
I am assuming you have IPCC Express product. Use the "Set Enterpise Call Info" step and set any of the predefined call varaibles or create your own in Agent Desktop Administrator and then simply add it to the layout.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...