We are using Cisco Dialer on the UCCE 9.0.3 platform.
We use the PREVIEW_DIRECT dialing mode of campaign. The call is presented to an AVAILABLE agent and the agent needs to manually Accept/Reject/Skip the calls. The amount of time that the call is presented to agent is controlled via the 'PreviewReservationTimeout'.
I wanted to know if there is way to provide a tone or audio alert on the CAD or ring on the IP Phone when the Preview call is presented to the agent.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...