The Dialer sends the reservation call to the agent. If the agent presses "Accept", the call to the customer is placed from the agent's phone. The agent hears all call progress - the phone ringing at the customer, the customer answering.
could you please help me to understnad or trouble shoot the outbound dialer issue which i am faicng in my setup.
1. we have SIP dialer (UCCE 8.5.4) dialing in Preview direct mode. i am facing issue that agents are getting calls after waiting long time. (ie, delay in recieiving the call from dialer).what may be the cause of the same, how can i trouble shoot it.
2. what is the need of node LAA in the Agent reservation routing script?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...