I have a UCCX 8.5.1 server with UCM 8.6.2. I have one agent that cannot login because she keeps getting the error "Phone is not unique". the MIVR logs shows "%MIVR-SS_RM-7-UNK:Primary extension  is not unique and exist on 2 different partition." We can combed the UCM server and there is no other extension in the system. Anyone have any ideas?
I appreciated the reply but as I said in my post the problem is this is NOT a shared line and there is no other extension in the system in another partition but I still get this error. I'm aware of this requirement.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...