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New Member

Prioritize incoming calls

I am using one CSQ for a number of incoming call numbers. Does anyone know of a way to prioritize calls so that if they come in from a different number it can take prioirity over existing calls in the Queue?

Thank you for any help.

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Re: Prioritize incoming calls

You can use the Set Priority step (in IPCCX Enhanced and Premium) to change the default priority of a call; all calls have a default priority of "1". You can set priorities based on called and calling numbers, depending on what you need to achieve.

3 REPLIES
Silver

Re: Prioritize incoming calls

You can use the Set Priority step (in IPCCX Enhanced and Premium) to change the default priority of a call; all calls have a default priority of "1". You can set priorities based on called and calling numbers, depending on what you need to achieve.

New Member

Re: Prioritize incoming calls

I have IPIVR 3.1(2), how do I find out if it's enhanced or premium version?

Thank you in advance for the help.

New Member

Re: Prioritize incoming calls

The email and http subsystems are only available in the premium version.

Thanks.

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