08-08-2014 03:59 PM - edited 03-14-2019 01:44 PM
I am creating a new script with Priority Treatment for incomming calls.
Question: I want to have the priority calls listen to some menu's and not others. is there a way to check the prioity of a call to skip some menus? or should I just build another call treatment?
basically I just want priority calls to follow the time of day and 1 menu, without having to build a separate menu system just for priority calls..
Thank you
08-08-2014 04:22 PM
UCCE or UCCX?
08-10-2014 01:54 PM
I don't believe you can do this with UCCX either, but I know in UCCE you can't check the priority of a call out of the box. Your best bet is to set the priority then set a variable with that priority, then use the priority for call control.
david
08-11-2014 11:04 AM
I think that is what I cam going to do is set a Variable and follow that train of thought.
Thanks for the help.
UCCX.
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