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Community Member

Priority Call - If Statement?

I am creating a new script with Priority Treatment for incomming calls.

 

Question: I want to have the priority calls listen to some menu's and not others. is there a way to check the prioity of a call to skip some menus? or should I just build another call treatment?

 

basically I just want priority calls to follow the time of day and 1 menu, without having to build a separate menu system just for priority calls..

 

Thank you

3 REPLIES
Silver

UCCE or UCCX?

UCCE or UCCX?

I don't believe you can do

I don't believe you can do this with UCCX either, but I know in UCCE you can't check the priority of a call out of the box. Your best bet is to set the priority then set a variable with that priority, then use the priority for call control.

 

david

Community Member

I think that is what I cam

I think that is what I cam going to do is set a Variable and follow that train of thought.

 

Thanks for the help.

 

UCCX.

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