Priority number

[Vijay Patil]

                   Hi kindly suggest,

    We having 2 Toll free number, now we need to have give priority for number of customer which are VIP & there call is directly goes to agent without hold in Queue.

[Jonathan Schulenberg]

In the Get Call Contact Info step you can also get the called number. Simply add that and an If or switch statement which checks the called number and then has a Set Contact Priority step within the appropriate branch.

The Get Trigger Info step will also get the called number as the Trigger Name.

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