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New Member

Priority number

                   Hi kindly suggest,

    We having 2 Toll free number, now we need to have give priority for number of customer which are VIP & there call is directly goes to agent without hold in Queue.

  • Contact Center
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VIP Super Bronze

Priority number

In the Get Call Contact Info step you can also get the called number. Simply add that and an If or switch statement which checks the called number and then has a Set Contact Priority step within the appropriate branch.

The Get Trigger Info step will also get the called number as the Trigger Name.

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