Re: PRIORITY OF THE CALLS OF ONE QUEUE IN RELATION TO THE CALLS
Yes; you can increase the priority of the contact (not the CSQ itself). You can use the Set Priority Step within the ACD Steps palette to do this. Contacts with a higher priority will be offered to agents before those with a lower priority. You can even do this within the same CSQ if you want, there is no need to have descrete CSQs to accomplish this.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...