Our agents are set up with an internal ACD DN that UCCX (5.0(2)) uses, and a DID that is used for non-ACD calls. Our call center is set up with auto answer. What happens is, an incoming call rings to the DID, the agent picks up. The ACD DN still shows ready within UCCX. Calls will be delivered to the agent and ring a few times before rolling to another agent.
Is there any way to prevent the delivery of calls to the ACD DN when the agent is off-hook on the DID?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...