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Community Member

Problem - Abandoned Calls

I have a call state abandoned on historical reporting. When we go through the voice-logger and listen back the conversation, in fact the call is fine with normal hang up. How to explain this? Any bug or setting need to fine tune? Thank you

3 REPLIES
Blue

Re: Problem - Abandoned Calls

Are you referring to IPCC Express of IPCC Enterprise?

adignan - berbee

Community Member

Re: Problem - Abandoned Calls

IPCC Express 3.1.

thank you

Blue

Re: Problem - Abandoned Calls

can you post your .aef script so I can have a look?

adignan - berbee

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