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New Member

problem about ccm based silence monitor(UCCE)

Now I successfully configured the ccm based monitor.But there is still a problem.

When the supervisor is listening,there is a "du~"voice can be heard in the agent phone in every 10 seconds,and it last for 1 second.

The problem is critical cause the agent would know that he is monitored by the supervisor.

So is there anyone has the same problem with me?and how to solve it?

Sent from Cisco Technical Support iPad App

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

problem about ccm based silence monitor(UCCE)

Could you post complete version details of

1. UCCE

2. CUCM

3. Is it CAD or CTIOS ? Version ?

GP.

2 REPLIES
Cisco Employee

problem about ccm based silence monitor(UCCE)

Could you post complete version details of

1. UCCE

2. CUCM

3. Is it CAD or CTIOS ? Version ?

GP.

New Member

Re: problem about ccm based silence monitor(UCCE)

8.0

8.0

Ctios 8.0

Sent from Cisco Technical Support iPad App

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