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Gold

Problem adding new VRU PIM on IPCC 7.2(3)

Hi,

I have a problem adding a new IPIVR PIM in an IPCC deployment with an IPIVR working fine.

My systems is made of two proggers. I have IPCC version 7.2(3). I have got a Generic PG with one CallManager PIM an another VRU PIM working fine.

I have added on the PG a new PIM for the new IPIVR (pim3). When I run the PG, I can see the three PIMs, but the new PIM doesn't try to connect the IPIVR. In the PG opc process I notice that the system can only see PIM1 and PIM2, but not PIM3.

Can anyone help me with this issue?

Regards,

Juan Luis

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Helping the current TAC SR owner on this ;-)

Provided action plan should address it.

Cheers,

Riccardo

14 REPLIES
Silver

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Any Eventviewer Errors on the PGs? Can u post some traces using Dump Utility. Also post logs from your IPIVR.

Gold

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Hi,

The IVR PIM doesn't try to connect to the IPIVR. so there are no logs on the IPIVR.

The opc process can see a pim1 and a pim2 process, but it can not see a pim3.

Regarrds,

Juan Luis

Cisco Employee

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Hola Juan Luis,

try this:

Increase the following registry setting for VRU pim

Vrudata\dynamic\sessionopentimeout (seconds) from 10 -> 60

If this is not enough collect PIM3 and NM logs and raise a TAC SR please.

Regards,

Riccardo

Gold

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Riccardo,

I have tried your suggestion without success. I have one case opened with the TAC.

Thanks for your help,

Juan Luis

Gold

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Riccardo,

I have tried your suggestion without success. I have one case opened with the TAC.

Thanks for your help,

Juan Luis

New Member

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Have you added each of the PIM's from the ICM setup application as well as from PG Explorer?

Can you post a screen shot of PIM3 as it starts?

Have you looked in the PG OPC logs to see if there are any messages about the connection failing?

Adam

Gold

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Hi,

I have checked your suggestions and all it seems to be right.

Here it is the PIM log:

14:29:57 Trace: PimConfig::ConfigLock: ChkDdLck=1 TrkLck=1 Grp=0 Ord=0 MxHldTcks=3000

14:29:57 Trace: PimConfig::CallLock: ChkDdLck=0 TrkLck=0 Grp=0 Ord=10 MxHldTcks=100

14:29:57 Initializing Event Management System (EMS) Library.

14:29:57 Trace: EMS Server pipe bmw\PG1A\pim3EMSPipe enabled for bmw\PG1A\pim3

14:29:57 Trace: Monitor Server pipe bmw\PG1A\pim3CmdPipe enabled for bmw\PG1A\pim3

14:29:57 Initializing Node Manager Library.

14:29:57 VRUPIM Release 7.2.3.0 , Build 20234

14:29:57 Trace: DSCP value used for QoS is 24

14:29:57 Failed to read AutoCfgErrorFileMaxBytes value in the SOFTWARE\CISCO SYSTEMS, INC.\ICM\bmw\PG1A\PG\CurrentVersion\PIMS\pim3\VRUData\Dynamic key in the registry.

14:29:57 Failed to read AutoCfgErrorFileName value in the SOFTWARE\CISCO SYSTEMS, INC.\ICM\bmw\PG1A\PG\CurrentVersion\PIMS\pim3\VRUData\Dynamic key in the registry.

14:29:57 Trace: PimConfig::TPServices: ChkDdLck=1 TrkLck=1 Grp=0 Ord=10 MxHldTcks=3000

14:29:57 Trace: EMT I/O completion ports: max threads=2, concurent threads=0

14:29:57 Connection to MDS process established.

14:29:57 MDS now in service.

When the opc starts there is a message regarding pgag, pim1 and pim2 are OK. There are no references to pim3, the new one.

Regards,

Juan Luis

Cisco Employee

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Juan Luis,

node manager or OPC should say something if not, try increasing the tracemask.

Suerte,

Riccardo

Cisco Employee

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Helping the current TAC SR owner on this ;-)

Provided action plan should address it.

Cheers,

Riccardo

Gold

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Riccardo,

Customer has provided a maintenace window tomorrow from 08:30 to 09:00.

I will try the suggested plan.

Regards and thanks a lot for your help. I will post the results.

Gold

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Riccardo,

I have stopped the two sides of the PGs, I have added the third pim in the two sides and I have started the side A and after that the side B and now all works fine.

Thanks to you and Goran for the help.

Regards,

Juan Luis

New Member

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Hi,

i am facing the same problem. i have two PIMs and both are not coming up.

i am getting same error on the PIMs.

can you please explain me the troubleshooting procedure.

thxx

New Member

Re: Problem adding new VRU PIM on IPCC 7.2(3)

Hi Sandeep216,

I've seen this problem before and I think it's due to the fact that the PGs share seetings in a duplex pair and so if you make a change to a live system the 'other side' overwrites the registry settings say that it's in control and will not allow the new settings to take affect. Try this:

Make sure you have configured the new PIM into Configuration Manager.

Stop both sides of the PG (if duplex)

Run ICMSETUP on side A

Add the new PIM

Complete SETUP

Run ICMSETUP on side B

Add the new PIM

Complete SETUP

START Side A

START Side B

Hope this helps.

Thanks

Dan

New Member

Re: Problem adding new VRU PIM on IPCC 7.2(3)

oh i forgot to mention the call server is not coming up.

i think this is the problem..

the voice browser log is here.

13:15:08 Initializing Event Management System (EMS) Library.

13:15:08 Trace: EMS Server pipe Customer\Voice Browser\VBEMSPipe enabled for Customer\Voice Browser\VB

13:15:08 Trace: Release 7.0.1, Build 1190

13:15:08 Trace: INFO: Registry base = CVP\Customer\Voice Browser

13:15:08 Trace: INFO: Process Name = VB

13:15:08 Trace: INFO: ICRRoot = C:\Cisco\CVP\bin

13:15:08 Initializing Node Manager Library.

13:15:08 Trace: INFO: Voice Browser Reading Registry...

13:15:08 Trace: Monitor Server pipe Customer\Voice Browser\VBCmdPipe enabled for Customer\Voice Browser\VB

13:15:08 Trace: Monitor Server pipe Customer\Voice Browser\VBReadOnlyCmdPipe enabled for Customer\Voice Browser\VBReadOnly

13:15:08 Trace: INFO: Voice Browser initializing globals...

13:15:08 Trace: INFO: VBRegistry::SetRegNotify Setting Registry trace

13:15:08 Trace: INFO: Voice Browser starting threads...

13:15:10 Trace: INFO: Resolving IP address for ICMGRPCVP1

13:15:12 Trace: INFO: IP address for ICMGRPCVP1 is 10.20.20.60

13:15:12 Trace: INFO: Gatekeeper configured is 10.20.61.92;SIDEA;1719. Registration attempts will start with first GK in this list until a successful registration occurs

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxCalls(defined in radvision config as Q931.maxCalls) = 1400

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxIVRPorts = 130

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxTotalCalls = 555

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: takebackPercentage = 0

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: startingRtpPort = 16384

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: radConfigPath = C:\Cisco\CVP\VoiceBrowser\Config.val

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: pktInterval = 20

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: adminMode = 1

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: RaiMaxThreshold = 90

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: RaiMinThreshold = 80

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: Codec = g711Ulaw64k

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuMaxThreshold = 99

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuMinThreshold = 94

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuHealthCheck = 0

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuSustainedTime = 15

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuOverloadReject = 0

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: PerfmonIntervalTimer = 5000

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: MemMaxThreshold = 80

13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: MemMinThreshold = 60

13:15:12 Trace: INFO: Voice Browser Main Thread Active...

13:15:12 Trace: INFO: H.225 Call signalling address of Voice Browser is 10.20.20.60:1720

13:15:12 Trace: INFO: Voice Browser Trace Mask is 0x101083

13:15:12 Trace: INFO: Initial registration with gatekeeper

13:15:12 Voice Browser communication to the Gatekeeper successful, alarm cleared.

13:15:12 Trace: SYSLOG: Server: STATUS=2, Port: =H323,NAME=H.323Ser?+wSTATUS=2

13:15:12 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability

13:15:12 Trace: INFO: LongPoll Failed -- Got OUT_OF_SERVICE from Call Server

13:15:13 Trace: INFO: Starting HEALTH long poller to Call server localhost:8000/cvp/VBServlet

13:15:13 Voice Browser to Call Server localhost:8000 connection unsuccessful.

13:15:13 Voice Browser cannot access any Call Servers and is no longer accepting calls.

13:15:13 Voice Browser ICMGRPCVP1 is out of service.

13:15:13 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability

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