We are facing a problem on the CTI, whenever an agent tries to login to his CTI Agent Desktop, the name of a differentt agent appears and the data is saved as if the wrong agent was the logged in agent.
Just a thought.. can you try changing the agent ID of the agent who has the issue? let it start with 5 for instance or something... and then try logging in again...
the configuration looks normal, nothing strange about it... the only thing i see is that the agent IDs are similar (with the exception of last digit).. so, maybe, just maybe, there is a bug that causes them to overlap or something
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...