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Community Member

problem step voice browser

Hi,

I have a Call Manager 5.04 with an IP-IVR 4.05. I use an ASR server, OSR 3.0 scansoft.

It?s a new install. My ASR work fine when I use the step ?Simple Recognition? with a grammar grxml or the step ?Get Digit String?.

But I have a problem with the step ?VoiceBrowser? on my script.

When I use the debug reactive script I have an error message:

?class com.cisco.com.dialog.VoiceBrowserDialog not found in com.cisco.wf.mrcp.asr.dialog.DialogObjects Bundle; nested exception is : java.util.MissingRessourceException : can?tfind resource?

See attach file, the error message : ?error_message.doc?

You can see on attach filet the zip file: script_grammar.zip :

1. my script : cegid_vxml.aef

2. my grammar : cegid_produits.grxml

3. my voice XML file : BeaconContracts.vxml

Also you can see the IP-IVR log files : Cisco001MIVR0006.log

You can see the error on line 2305.

%MIVR-APP_MGR-3-EXCEPTION:com.cisco.channel.ChannelUnsupportedException

But

Do you think, it?s an error of configuration or there a problem on java file?

I don?t know where can provide this problem.

Thanks you for your help.

Best regards,

Youssef.

2 REPLIES
Community Member

Re: problem step voice browser

where is your vxml document located? I am not familiar with crtp://. I use a http server to serve the vxml files to the app with success:

urlDoc=createURLDocument("http://myweb/vxml/main.vxml")

Community Member

Re: problem step voice browser

hi,

crpt is protocol propritary by Cisco, it is if you want to use document management on IPCCX.

I tried to use http but it's the same result.

Thnaks you for your help.

Best regards,

Youssef.

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