09-28-2006 05:15 AM - last edited on 03-25-2019 07:08 PM by ciscomoderator
Hi to all,
i have the following scenario: CCM5.0 and CRS4.5, i have phone agents and desktop agents loged in. So when i call the route point it transfers me to an agent - i see the call in the Desktop Agent Application, i can hold it i can resume it but i cannot connect with the calling party.The calling party hears just one ring and the is connected to a promt that is saying " I am sorry we are currently experiencing problem and can't process your call...blah blah "
So any ideas - i got a little stuck with this!:)
09-30-2006 09:33 AM
Did you find a solution to your problem? I'm having a similar problem.
Thanks,
Doug
09-30-2006 11:53 PM
Yep,
you need to associate the script you are using with a CSQ that contains the resources(agents).
Hope that this will work for you too.
BR,
Teo
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide