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New Member

Problem talking to agents in CRS 4.5

Hi to all,

i have the following scenario: CCM5.0 and CRS4.5, i have phone agents and desktop agents loged in. So when i call the route point it transfers me to an agent - i see the call in the Desktop Agent Application, i can hold it i can resume it but i cannot connect with the calling party.The calling party hears just one ring and the is connected to a promt that is saying " I am sorry we are currently experiencing problem and can't process your call...blah blah "

So any ideas - i got a little stuck with this!:)

2 REPLIES
New Member

Re: Problem talking to agents in CRS 4.5

Did you find a solution to your problem? I'm having a similar problem.

Thanks,

Doug

New Member

Re: Problem talking to agents in CRS 4.5

Yep,

you need to associate the script you are using with a CSQ that contains the resources(agents).

Hope that this will work for you too.

BR,

Teo

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