I'm trying to login in the Phone with the IP Phone Agent and I got this error message: "You request to CTI Server expired, try again." This happens with any user that I tested. When I try to login with the Agent Desktop on a PC and it works fine.
Can you check the real time reports in Appadmin and see if that phone is still showing as being logged in from the IPCC Express standpoint? Sometimes with extension mobility if they logout of EM before logging out of IPPA it may get stuck in a state where it thinks the agent is still logged in but is not. In this case the only way to restore the service is to restart the Node Manager.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...