Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Problem to login Ip Phone Agent

I'm trying to login in the Phone with the IP Phone Agent and I got this error message: "You request to CTI Server expired,  try again." This happens with any user that I tested. When I try to login with the Agent Desktop on a PC and it works fine.

I'm using Call Manager 7 and IPCC 7.

I'm using exstension Mobility too,

1 REPLY

Re: Problem to login Ip Phone Agent

Hi Alisson,

Can you check the real time reports in Appadmin and see if that phone is still showing as being logged in from the IPCC Express standpoint?  Sometimes with extension mobility if they logout of EM before logging out of IPPA it may get stuck in a state where it thinks the agent is still logged in but is not.  In this case the only way to restore the service is to restart the Node Manager.

Let me know what you find.

Thanks,

Mike

478
Views
0
Helpful
1
Replies
CreatePlease to create content