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Problem to unistall Cisco Supervisor Destktop

wilsonsant
Level 6
Level 6

Hi Guys,

My Customer have a IPCC 5.0.2 Rebuild 45. After install this release, the CSD had change, because, CSD was with another version. Our Customer uninstall the previous version and did download of plugin the last version, but, It is presenting error. Are there any procedure to unistall the previous version?

Thank You,

Wilson Santana

1 Accepted Solution

Accepted Solutions

Rajiv Lal
Cisco Employee
Cisco Employee

Hi ,

Sometimes uninstalling the CAD from add/remove programs does  not remove some of the components and we need to manually clear some of the registery keys.

Here is a link for the document that will guide to maually remove CAD.

http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_tech_note09186a00807835e3.shtml

HTH

Please rate all docs.

Rajiv

View solution in original post

3 Replies 3

Rajiv Lal
Cisco Employee
Cisco Employee

Hi ,

Sometimes uninstalling the CAD from add/remove programs does  not remove some of the components and we need to manually clear some of the registery keys.

Here is a link for the document that will guide to maually remove CAD.

http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_tech_note09186a00807835e3.shtml

HTH

Please rate all docs.

Rajiv

Hi Hajiv,

This documment refer the version 4.0.x. Is it used too to version 5.0.x?

Thank You,

Wilson Santana

Hi Wilson,

The document also applies to 5.x

Regards

Rajiv

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