I'm facing a problem with the agents.. some of them are working with the phone extension without login into the CAD... I tryied to remove all buttons from the phone screen to force them to use the CAD...
As long as they are signed in to CAD they can make the call from their phone (on the agent line) and it will still be captured in UCCX reporting.
There's no magic solution for agents who won't sign in to CAD though. Time for a little coaching from management. My favorite is deriving their time sheet/paycheck off of the login/logout times of UCCX.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...