Hi,
I have a Contact Center with a several agents. All calls beetwen agents and callers are recorded. On a supervisor desktop I can see every call it's time and duration. But, when I try to listen that calls, from some agents it's OK, but from some others I cann't hear anything. And everything looks OK.
I have RSPAN on all ports where the phones are.
Where I can look for the problem?
Thanks,
Vlaho