Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Problem with call recording

Hi,

I have a Contact Center with a several agents. All calls beetwen agents and callers are recorded. On a supervisor desktop I can see every call it's time and duration. But, when I try to listen that calls, from some agents it's OK, but from some others I cann't hear anything. And everything looks OK.

I have RSPAN on all ports where the phones are.

Where I can look for the problem?

Thanks,

Vlaho

2 REPLIES
New Member

Re: Problem with call recording

Make sure all ip phones are checked in CAD desktop Adminstrator, under 'VoIP monitor'.

Wei

New Member

Re: Problem with call recording

Hi Wei,

Under VoIP monitor in CAD desktop, I don't have any phone!

And I don't know why is that so, but on the other phones, recording works OK.

Vlaho

112
Views
0
Helpful
2
Replies