We are using UCCE 7.5 (with SR 9) and CVP 7.02. We are utilizing the Record element to do some voice recording for a post-call survey. We have tried to set the Dial peer for the VRU label to use g711ulaw as the default codec. The voice recording works fine if we call the CTI Route Point internally. However, when we simulated a call to a hotline, and the call was being answer by 1 of the agents, then this agent tried to transfer the caller to the CTI Route Point internally, the voice recording only last for less than 15 seconds, then subsequently the error message "I am sorry, we are encountering system problem..." was played back.
We have also set the ivr record session memory and system memory accordingly, 1024KB and 100MB. That's why we are able to leave a 2 minutes long message if we call the CTI Route Point internally.
Anyone has any idea what went wrong here? Or do we need to set the g711ulaw as the default codec for each and individual dial peer in the voice gateway in order for it to work properly? Appreciate any help and advice.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.