Voice monitoring and recording are features of the IP Integrated Contact Distribution (ICD) Cisco Supervisor Desktop client. These features allow a supervisor to silently monitor and record an agent's phone call. Silent monitoring is a term used synonymously with voice monitoring. It refers to the ability of a supervisor to monitor an agent's phone conversations without being heard and without letting the agent know it is happening. Recording allows the supervisor to record, save and play back calls from their Cisco Supervisor Desktop.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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